Can I look at the questions first?

Yes, the questions can be downloaded from the Resources page.

How long does it take for the lead contact to receive their organisation’s survey web link?

We expect this to take no longer than one working week. Please bear with us as we organise and email the survey and live dashboard links.

When will the lead contact be sent the live data dashboard link and raw data?

As long as you have at least 3+ responses, we will share your live data dashboard links with DASH Champions whilst surveys are still open (i.e. before 21st November). As long as you have 6+ responses we will send you your raw data in an excel file after surveys close (December / January).

What are the key dates for 2021?

  • 6th September: English version of sign-up form and DASH survey open
  • 13th September: Welsh version of sign-up form and DASH survey open
  • Midday 19th November: the sign up form closes
  • 21st November: the DASH survey closes
  • October/November: Sending out live DASHboard links
  • December/January: Sending out excel raw data files to those with 6+ responses
  • 25th January: National report published

What if some people prefer to answer the DASH survey via a paper version?

If at all possible we recommend the use of the digital version of the DASH survey, which can be easily answered on a smartphone, tablet or computer and which ensures users complete the survey anonymously.

If some of your people need to complete the survey on paper, the lead contact should download a paper copy from this website, print it, and send it to those who need it. The lead contact should gather all completed paper versions into one collection, and then contact the DASH team and we will provide an address for you to send completed copies.

The DASH team will enter the information from the paper copies and attach it to your organisation’s dataset. It is important that every paper copy has the organisation’s name and the name of the lead contact at the top, otherwise they cannot be processed.

How should I share our web link with our people?

We recommend sharing the web link by copying and pasting it into an email, or by sending in a text message. Be careful to check you’ve copied the whole link. If some of your staff or volunteers need a paper version, you can print this from the DASH website and send it to them (see ‘What if some people prefer to answer the DASH survey via a paper version?‘). Remember: your organisation’s web link should only be shared with the staff and volunteers who work with your organisation, otherwise it will contain other people’s answers and not reflect the opinions of those working for you.

Why does the web link have lots of different characters in it?

We have had to create unique, coded links so that we can ensure your data is collected separately to the hundreds of other participating heritage organisations, and that your link isn’t easy to copy or guess.

I signed up over a week ago and haven’t received our link yet

Please check your email SPAM folder to make sure that the email hasn’t been lost in transit. If you still can’t find our email containing your organisation’s link, please email us at dashsurvey@timmuslimited.co.uk .

Please note that we can only respond to emails from the lead contact from an organisation, and only have the capacity to reply to issues relating directly to your organisation’s DASH survey.

Why can’t I answer the survey twice?

The survey is set to only allow one response per person. Once you click DONE at the end of the survey, your data are logged in the database.

What if my organisation is very small?

Your attitudes and feedback matter and will be added to the overall survey data, affecting the outcome of the survey.This will help with the greater understanding of the attitudes and skills level of the sector. Make sure to make all your internal stakeholders involved (Trustees, Volunteers, Staff, Consultants, Freelancers) as everybody count and will very quickly grow your numbers. Due to popular demand we are now providing DASHboards for organisations with 3+ responses, and raw data to those with 6+ responses. If you only collect a handful of responses they are still very useful to the national dataset.

What if my organisation is very large, how do we identify the ‘Units’?

The unit could be a department within the organisation or regional or estate/location based. This will give you greater insight into disparities if the data is cross referenced within your organisation. Examples of how to divide your units:

  • Regional offices (Historic England’s Bristol Office)
  • Single sites (English Heritage’s Whitby Abbey)
  • Central departments (National Trust’s Finance Department)
A unit should ideally be 30+ staff and volunteers